Shipping policy
Shipping policy
All orders are processed within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Please note that potential delays due to weather, high volume of orders or postal service problems that are outside of our control.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
International Shipping
Shipping charges for your order will be calculated and displayed at checkout. The estimated delivery time is between 8 to 20 days depending on the destination.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Perfeito Foods is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 business days of receiving your shipping confirmation email, please contact us at contact@perfeitofoods.com with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
We don’t deliver to addresses that are PO boxes.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, except for perishable or custom products. If the item is non- perishable, non-customized, unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at contact@perfeitofoods.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
Please visit https://perfeitofoods.com/policies/refund-policy to get access to our full return policy.
If you have any further questions, please don't hesitate to contact us at contact@perfeitofoods.com.